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R&S May 2014 – A super six for Richard Healey Removals Ltd

Ayrshire firm Richard Healey Removals Ltd recently achieved its sixth quality standard, and shows no signs of slowing down!


According to Director Georgina Berry, the company started looking into the idea of gaining standards several years ago. “We carry out a lot of tendering and it was becoming apparent that organisations were beginning to look for companies to provide professional standards as a benchmark for the quality of service on offer,” Georgina explained to R&S.


The first standard achieved by the company in 2010 was BS EN 12522 for Domestic Removals, closely followed by BS 8522 for Commercial Moving. Next was BS EN 14873 for Storage, along with the Shredding standard BS EN 15713. In March 2014, the company added the fifth and sixth standards; ISO 9001 for Quality Management Systems and ISO 14001 for Environmental Management Systems. The team is already looking ahead to number seven, with workfor OHSAS 18001 for Occupational Health and Safety underway, with a view to gaining the standard in November.


An evolving business

Richard Healey Snr. founded the company in 1965 with a single van. Since then, the company has come a long way, now offering domestic and commercial removals throughout the UK, as well as globally. The company has expanded its services during this period to offer not only top quality moving solutions but also a wide range of storage facilities. With its close proximity to Glasgow Airport and Scotland’s Central Belt, Richard Healey Removals Ltd is ideally located to offer removal and storage to a wide range of clients.


Georgina noted that having quality standards in place has created a number of benefits to the company. More efficient working practices and the streamlining of processes have saved time, money and resources, while operational performance has improved. This has all led to increased levels of customer service.


In addition, standards have allowed the company to market a more professional service, and this, combined with improved customer service and more efficient performance, has resulted in increased business opportunities.


The company is currently going through an extensive re-branding process. “We felt that our branding was no longer in line with the changes in the company. We hope the new branding will tie in with the corporate company that we have become,” said Georgina.


Richard Healey Removals Ltd is also in the process of launching a new website, which will tie in with the company’s bespoke customer relationship management application, the Movers Operating System. “The system has been specially designed and built to include every aspect of our business and to ensure that our customers receive the best possible service from the very first contact with the company,” Georgina explained. “This is a very exciting new chapter within the company which we feel will take us even further in our fields.”

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We adhere to the British Association of Removers

Alternative Dispute Resolution Scheme which is

independently operated by;

The Furniture & Home Improvement Ombudsman

Premier House

1-5 Argyle Way

Stevenage

Hertfordshire

SG1 2AD

 

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