R&S June 2011 - DMOTY 2011 Finalist
Sponsored by BAR Services and BAR Training Services, the Domestic Mover Of The Year winner was announced at the Gala Dinner of the BAR 2011 Annual Conference. Hearty congratulations to DMOTY 2011 Winner: Maidmans Removals & Storage.
BAR Director General, Stephen Vickers commented that “the submissions this year for DMOTY had been of a particularly high standard, so much credit is due to all the finalists for making it to the last five.”
Entries for the Award were judged according to the following criteria, with all of the finalists reaching high scores in each category:
• Commitment to quality and standards.
• Quality and appearance of premises and vehicles.
• Knowledge, professionalism and helpfulness of staff.
• Customer satisfaction.
• Compliance with the BAR Code of Practice.
• Support and participation in BAR activities and services.
• Promotion of BAR through marketing, display and advertising materials.
• Adherence to essential issues, e.g. Health & Safety.
• Commitment to training and development of staff.
Judging took place in four stages: In Stage 1 the judges assessed the written submissions and agreed a maximum shortlist of ten (including ties). Stage 2 consisted of a mystery telephone shopping exercise to test the shortlisted companies. Stage 3 entailed on-site assessments of the shortlisted companies after which the five finalists were identified. In Stage 4 a customer satisfaction survey was done for the five finalists, based on five customer reference contacts provided by them to BAR.
The five finalists were:
• Britannia Lanes of Somerset & Bristol
• M J Christophers & Son of Newquay
• Maidmans Removals & Storage of Bournemouth
• Reddaways Removals Ltd of Okehampton
• Richard Healey Removals Ltd of Beith
Five companies each received a Certificate of Merit to acknowledge the high standards they have maintained:Britannia Anchor Removals Ltd (Manchester), Greens Removals & Storage Ltd (Stowmarket), Matt Purdie & Sons Ltd (Blackburn, West Lothian), Matt Purdie & Sons Ltd (Kilmarnock Removals), and Osbornes Removals & Storage (Group) Ltd (Manchester).